A Standard Operating Procedure (SOP) is a collection of written guidelines that a Hotel follows to document a routine or repeatable action. SOP aids in the consistency and quality of service and standards in your hotel.
SOPs are an important aspect of a successful quality system because they give individuals with the information they need to do their jobs correctly and allow consistency in product quality and integrity hence, hotels training or HR department should be maintained and documented department wise.
Following are some of the SOPs which need to be maintained while setting up a hotel:
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