Hotel SOP's & Services

Go Process Oriented!

A Standard Operating Procedure (SOP) is a collection of written guidelines that a Hotel follows to document a routine or repeatable action. SOP aids in the consistency and quality of service and standards in your hotel.

SOPs are an important aspect of a successful quality system because they give individuals with the information they need to do their jobs correctly and allow consistency in product quality and integrity hence, hotels training or HR department should be maintained and documented department wise.

Following are some of the SOPs which need to be maintained while setting up a hotel:

• Front Office SOP
• Food and Beverage Service SOP 
• Housekeeping and Laundry SOP 
• Kitchen and Food Production SOP 
• Sales and Marketing SOP 
• Engineering and Marketing SOP
• Finance and Accounting SOP

Our Method

• Booking requests and Procedures
• Check- in Services
• Etiquettes and Manners
• Guest Luggage Handling procedures
• Valet Parking
• Personal Check Verification
• Petty Cash Control
• Credit Policy and Direct Billing Authorization Process
• Uniform Issue and Control
• DG Set Operation

The Aftermath

• Well organized team of the hotel
• No reliance on manpower
• There will be no haywire operations in the Hotel
• Easy reporting structure
• Limited physical involvement in business for owners
• Efficient team
• Good customer experience
• Hassle-free management during events and party-orders
• Great food delivery operations
• Low wastages in kitchen of the hotel